terms & conditions

Payment
We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items. You can pay with all international credit cards and paypal.

Security
You can safely use your credit card on our web shop. Our payment system requires 3D Secure – a worldwide security standard verified by Visa and Mastercard. If your card is flagged as not 3D Secure, or if you’re having issues with the 3D Secure data not being accepted  (Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.

Taxes
All prices on wedofur.com are including the applicable VAT tax rate for your country. Please note that customers outside the EU or Norway may be subject to import duties and taxes, which are charged once the product reach your country of destination. All such charges are your responsibility. we do fur has no control over additional charges in relation to customs clearance. If you refuse the package for this reason, customs authorities may charge we do fur an administration fee, and this fee will be deducted from the requested refund amount. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. However, we do not guarantee the prices are 100% correct, they are just estimates.

Returns & Exchanges
We offer the opportunity to return our products ordered from wedofur.com. You may get a full refund, or exchange your item for a different size or colour. You have 30 days from the day you received the product to return any unused items. You can also exchange an item for a different size or colour. Just fill out our Return Form.
The returned items must be in unused and original packaging with hangtags. On the Return Form, you can see what information we need from you, and where to send the goods. The customer is obliged to pay for the shipping (to Denmark), which can vary.
If you wish to exchange an item to a different size or colour you have 30 days from the day you received the product to exchange the item. Just fill out the Exchange form. We will then send you the exchanged item free of charge. The return shipping fee will be paid by wedofur.com. During the holiday season, the return period might be extended. All items must be returned unused.

Complaints & Faulty Delivered Goods
Products purchased via our webshop are covered by a 2-year warranty.
If you have received a faulty item, we will offer a replacement of the item or offer you refund of your purchase. If you make a claim of your purchase within the 2-year warranty period and we accept the claim, we will offer you a replacement with free shipping. We will refund your shipping costs for returning the faulty item.
If you have received the wrong product or size, we will pay for the return of the product and send you the correct product. For EU customers, if your case has been mistreated or we have not together reached a final solution, you can as a final doing submit a complaint to the European Commission Online Dispute Resolution at http://ec.europa.eu/odr.

Shipping
All orders are shipped world wide, free of charge and within 3-4 weeks, with UPS. Delivery time to all EU countries is 3-4 working days, and 4-6 working days to the rest of the world. Once you have received the package, you should inspect the goods. If the package and / or contents are damaged, please immediately contact our Customer Service.

we do fur ApS
Troldhoejvej 7 
8722 Hedensted · Denmark
E-mail: hello@wedofur.com